We are committed to handling your personal information in accordance with the Privacy Act 1988 (Commonwealth). We are required to comply with this law to the extent that it is not inconsistent with our legal rights. We respect your right to privacy and have outlined our commitment to protecting your personal details and privacy below.

1. Protection of your privacy and personal information

This Privacy Policy sets out how we deal with your personal information. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth). We are required to comply with applicable Australian privacy laws to the extent that such laws do not conflict with ours or others legal rights. We respect your right to privacy and have outlined our commitment to protecting your personal details and privacy below.

2. What personal information does Shine Tutors Pty Ltd collect?

‘Personal Information’ is information about an identifiable individual, and may include, but is not limited to, information such as the individual’s name, email address, telephone number, address, and age. The personal information we collect is that which is necessary to provide by law or is used to market our company, products, and services to you.

The nature of personal information that we collect and maintain includes information pertaining to:

  • Services inquiry
  • legal records
  • customer contact details
  • member contact details
  • student enrolment information
  • records of payments made to us
  • credit card information
  • other bank account details

Personal information held by us may include your name, date of birth, current addresses, telephone or mobile phone number, email address, credit card details, driver’s license number, as well as certain details about your personal
interests., in relation to assisting you.

We also want to present information that is tailored to your needs. For this reason, we may ask you to provide personal information when filling out official paperwork or an online form. We will use this information to try to
ensure that the content, products, and/or services that we provide are tailored to your current and future needs.

3. How Shine Tutors Pty Ltd collects personal information

Generally, we collect personal information directly from you, for example when you deal directly with us in person, over the telephone, by completing our standard forms, via online contact forms, our website, social media, or email. We sometimes collect personal information from a third party or from a publicly available source, but only if:

  • you have consented to such collection or would reasonably expect us to collect your personal information in this way; or
  • it is necessary for a specific purpose, such as legal interventions

We may collect website visitors’ contact information, such as their email addresses. This information may be shared with a third party

  • send updates, information about our activities, products and services, and general promotional material which we believe may be of interest to you
  • monitor who is accessing our websites, or using services offered on the websites

If you do not wish to have your personal information used in this manner or for any other specific purpose, please advise us by writing to: info@shinetutors.com.au

4. Use of personal data

We use the personal information you provide us for the purpose for which it was provided to us, other related purposes, or as permitted or required by law. Such purposes include:

  • processing payments
  • issuing receipts
  • paperwork and forms
  • the gathering of evidence for the purpose of investigation and/or legal proceedings
  • responding to your comments or questions
  • providing follow-up information about Shine Tutors Pty Ltd services
  • ensuring compliance with registered training organization regulations on student enrolment data
  • providing you with marketing material such as our newsletter (if you opt-in to receive such information)
  • any other purposes identified at the time of collecting your information

If we also obtain your sensitive information (within the meaning of the Privacy Act 1988 (Cth)), we will only use this information (such as your racial or ethnic origin or health information) for the purposes listed above, or other directly related purposes or purposes to which you otherwise consent.

Also, your personal information is collected so that we can promote and market services and products to you, including by way of direct mail, websites, social media, email, SMS and MMS messages. This is to keep you informed of our services. If you do not wish us to contact you to promote and market services and special offers to you, please contact us at info@shinetutors.com.au

5. Direct marketing

Shine Tutors Pty Ltd may use your personal information to identify products and services which may be of interest to you and keep you informed and up to date about our latest products and services.

If you would prefer that your information is not used in this way, please contact us at info@shinetutors.com.au

6. Disclosing and sharing of personal data

Your informed consent is important to us. As such, we will endeavor not to use or disclose your personal information in any way that is contrary to your expectations. However, you should be aware that if you do not consent to certain uses and disclosures of your personal information, we may not be able to provide you with our products and services.

We will make reasonable endeavors to prevent the disclosure of your personal information except to the extent:

  • indicated at the time you supply information to us
  • expressly permitted under any agreement with you
  • required for us to provide you with the services requested from us
  • required under compulsion of law or provided in cooperation with any government authority
  • where it is already publicly available
  • where it is used in the context of any investigation and/or legal proceedings
  • required by us to comply with our constitution

Your personal information may be disclosed on a confidential basis to organizations/agencies within and/or outside Australia including, but not limited to:

  • in the course of normal business practice, including our solicitors, accountants, contractors, collection agencies, printers, and other suppliers
  • courts
  • insurers
  • SafeWork NSW
  • the Australian Taxation Office
  • superannuation providers
  • the Australian Skills Quality Authority (ASQA)
  • the NSW Police and/or other authorized bodies and persons

Shine Tutors Pty Ltd undertakes not to sell, rent, or trade your personal information to any individual or entity

7. Overseas disclosure

We use the services of certain third-party service providers which may have offices or other operations outside of Australia. As a result, your personal information may be disclosed to overseas recipients. All service providers that
have access to personal information held by us are required to keep the information confidential and not to make use of it for any purpose other than to provide services in accordance with their engagement.

8. Data security

We take commercially reasonable steps to ensure your personal information is protected from misuse, loss, interference, and unauthorized access, modification, or disclosure. For example, whenever we ask for your financial
details online, we use security-encrypted response forms.

However, data protection and security measures are never completely secure (particularly for information sent online) and, despite the measures we have put in place, we cannot guarantee the security of your information. You must take care to ensure you protect your personal information (for example, by protecting any usernames and passwords, etc.) and you should notify us as soon as possible after you become aware of any security breaches. Your personal information is held on-site at Shine Tutors Pty Ltd and/or with a third-party storage provider in accordance with Shine Tutors Pty Ltd policies and procedures.

9. Cookies

When you visit our websites, we will collect and store your computer’s assigned IP address, the date and time of your visit, the information accessed, and the referring page. We will also collect other non-identifying data for statistical purposes. This information is not linked to your personal information unless required by law. Like many websites, our websites may use cookies from time to time. Cookies are small text files that a website transfers to your computer through your web browser to enable the website’s systems to recognize your computer. Cookies may also be used to record non-personal information such as the date, time, or duration of your visit, or the pages accessed, for website administration, statistical, and maintenance purposes. Cookies help us monitor how visitors are using our websites and allow us to improve our sites and deliver a more personalized web experience. Some of the cookies we use are essential for the sites to operate, whereas others are aimed at enhancing and personalizing your user experience. Any such information obtained through the use of cookies will be aggregated and not linked to particular individuals unless required by law. You have the ability to accept or decline cookies by modifying the settings in your browser. Please note that some parts of our websites may not function fully for users who disallow cookies.

10. Email monitoring

If you send us an email, the message content may be monitored by our Internet Service Provider or Shine Tutors Pty Ltd employees if email abuse is suspected, or for troubleshooting and maintenance purposes. Email is an unsecured communication medium; it should not be used for confidential correspondence.

11. Third-party links

Our websites contain hypertext links to other third-party websites. Shine Tutors Pty Ltd is not responsible for the content of such websites or their privacy practices, which will be governed by the privacy policy of third parties.

12. Accuracy, access, and correction

We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete, and up to date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete, and up-to-date information.

We will, on request, provide you with access to the personal information we hold about you unless we are otherwise required or permitted by law not to disclose such information. We will notify you of the basis for any denial of access to your personal information.

To request access to your personal information or, if you wish to update or correct your personal information, please contact us via the contact details provided below.

13. Complaints

If you wish to make a complaint about a breach of this Privacy Policy or the privacy principles of the Privacy Act 1988 (Cth), you can contact us using the contact details below. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. We will investigate the issue and determine any steps that we may undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.

14. Shine Tutors Pty Ltd contacting people via the phone

Shine Tutors Pty Ltd may contact supporters and members of the public via telephone for the following reasons:

  • To return telephone inquiries left on our voicemail systems
  • To undertake to follow-up calls in relation to matters such as payments, accounts, services

If you receive a telephone call and are concerned that the caller is not an official Shine Tutors Pty Ltd representative, or is not officially calling on behalf of Shine Tutors Pty Ltd, please do not proceed with the call and do not provide any personal or credit card payment details. Instead, ask for the representative’s name and a contact number, and then call Shine Tutors Pty Ltd on 1300 553 978.

If you have made a transaction over the phone and believe that you have been the victim of fraud, please report details to NSW Fair Trading for investigation on 13 32 20.

15. Contacting Us Privacy Policy

Inquiries about this Privacy Policy, complaints or concerns about your privacy, and requests for access to personal information held by Shine Tutors Pty Ltd can be made by phone, email, or in writing.